SuiteCRM VS SugarCRM: Discover the Difference

5 min readSep 30, 2020


Today’s rapid growth and the highly complex relationship between the company and customers have moved to a new stage. Accordingly, CRM systems are the number one solutions to help companies efficiently manage customer relationships and stay competitive.

Because of the variety of platforms on the CRM market, finding the right system to meet the business requirements and fit your budget is getting more difficult. If your preference now waves between SugarCRM and SuiteCRM, let’s make a distinction between their differences and help you make a final decision.

SugarCRM and SuiteCRM: A Brief Look at the Features

SugarCRM and SuiteCRM are both compelling solutions that attract businesses of all sizes. However, SugarCRM focuses on enterprises, while small and medium-sized organizations respect SuiteCRM.

SugarCRM is listed among the top CRM systems. The platform gives you a wide variety of features and integration with 104 applications starting from project management to task management. The system automates processes relevant to core sales, marketing, and customer service. SugarCRM is commercial software, so be prepared to invest financially.

SuiteCRM was forked from SugarCRM and was developed by SalesAgility, a software firm. The framework is based on the Group Edition of Sugar, with many modules added to it. SuiteCRM provides the automation options for distribution, marketing, and support, and offers easy partnerships among the various departments. One of the great add-ons is “Advanced OpenWorkflow,” which enables the different tasks to be carried out.

SugarCRM VS SuiteCRM: Contact Management

Contact management is an essential feature a CRM performs, so it’s a good idea to see how these systems manage contacts before you purchase.

SugarCRM allows you to construct individual contact records or import a CSV file. Records are structured like cards in an address book, and you can switch sub-panels to display more or fewer details on record, such as recent activity.

You can turn leads to contacts and add contacts to various email marketing target lists if you wish. Additional features include being able to edit, merge, mass update, remove, and export contacts. For sharing contacts, export them individually or in groups, or share personal contacts as vCards via email.

SuiteCRM allows you to manually create contacts and import multiple connections from a CSV file or Google Contacts at once. You can make contacts from vCards and convert leads, too.

Just like SugarCRM, SuiteCRM allows you to edit individual or mass contacts, delete, merge, add to target lists, print as PDF, and export as a CSV. You can also map connections, allowing you to plot your contacts in Google Maps.

SugarCRM VS SuiteCRM: Opportunity Management

Every CRM should offer opportunity management. Opportunities enable sales teams to control individual sales and can be connected to a lead, quote, or account.

SugarCRM lets you build a range of opportunities. From the Opportunities dropdown menu, you can create a chance from scratch or make an opportunity by converting a lead or quote and importing chances from a.csv file to create many at once.

You can connect products on the revenue line to any opportunity using SugarCRM. Choose a product or service from your company’s database, set an estimated deadline, determine how much you think the chance is wort,h, and keep track of the opportunity’s success by choosing a sales level.

SuiteCRM handles opportunity management similarly, but it does not allow the same degree of complexity as SugarCRM. You can create opportunities from scratch or import them from another CRM or CSV file, but you cannot create opportunities by transferring leads or quotes.

SuiteCRM stores necessary opportunities details such as account name, value, sales stage, and planned deadline, but you can’t add a revenue line item from a product or service list. A revenue line item can still be mentioned in the opportunity summary, but this detracts from the detail level that can be used later in the reports.

SugarCRM VS SuiteCRM: Integration

SugarCRM integrates with the following business systems and applications:

  • Constant Contact
  • HubSpot
  • Mailchimp
  • Campaign Monitor
  • Zapier Zendesk
  • HappyFox
  • LiveOps
  • CloudAgent
  • WhosOn

SuiteCRM offers an open API to help integrate it with a variety of business systems and applications. They include:

  • Sage 50
  • Joomla
  • WordPress
  • Constant Contact
  • Twitter
  • Survey Monkey

Cost Matters

Pricing is a huge point of difference for SugarCRM and SuiteCRM. SugarCRM’s pricing model is more of what you’d expect from a proprietary software vendor, but SuiteCRM’s pricing is built on hosting and services.

SugarCRM has the following editions:

  • Sugar Professional — starting $52 per user per month, ten users minimum billed annually
  • Sugar Enterprise — starting $85 per user per month, ten users minimum billed annually
  • Sugar Market — starting $1000 per month for 10K contacts, billed annually
  • Sugar Sell — starting $80 per user per month, ten users minimum billed annually

You can find more detailed information about SugarCRM here.

CRM Migration: Swift Move to Business Prosperity

The process of selecting the right platform is just one step towards the successful transition project. The next is to find a proper migration tool. Make the most of an automated migration service to quickly and securely transfer the data.

Trujay enables you with an ability to transfer the items without programming skills and copy/pasting activities, as well as offers you the following benefits:

  1. Security. Eliminate the possibility of any data loss. The service treats the information privately and allows you to sign the Non-Disclosure Agreement (NDA).
  2. CRMs Uptime. Exclude the interruptions of business processes. The automated solution ensures the platforms will work properly during the migration.
  3. Data Mapping (Optional). Check if the service mapped the fields on your own following the company’s demands. Correct the mapping on your own if necessary. In case you get a notification, some areas are not mapped, select the available choices, and map them.
  4. Users Mapping. Choose a future CRM user and assign the records of the current CRM user.
  5. Free Sample Migration. Launch a trial version of CRM migration and explore the service in action. Trujay moves a limited amount of records together with relations between the items.
  6. Free Estimation. Calculate your CRM migration cost beforehand the migration.
  7. Deduplication. Clean out the redundant and outdated data with the help of Trujay All-in-One Custom Migration Services.

Bottom Line

In case you are looking for a CRM that is easier to use and more budget-friendly, take into consideration all the those mentioned above.

Catch an opportunity to migrate a part of your real data from another CRM or files to SugarCRM or SuiteCRM with Trujay and try a free Sample Migration right now or estimate your migration price first.




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